Linux Support Engineer (10pm-7am)

Job Location(s) US-NY-New York
Job ID
2018-2044
# of Openings
1
Category
Cognitive

Overview

Interested in artificial intelligence and cognitive technology? IPsoft is looking to expand their Cognitive Operations team with the Linux Support Engineer role. 

 

Your role would be as our first responders - handling any client support incidents, building automations to help improve the stability and scalability of the Amelia platform.

 

Linux skills are a must, but Cognitive/Artificial Intelligence experience is optional. This is a great way to immerse yourself in an emerging industry!

Responsibilities

  • The responsibility of the cognitive support engineer is to assist customers’ with building and implementing new cognitive functionalities, including: business processes
  • The main responsibilities are to answer phones on a hotline and respond to tickets under ASA and SLA requirements. They are to assist in replicating and reporting bugs to our development team and tracking and informing the requester of the status of their bug feature or incident
  • Responsible for assisting customers with configuring cognitive modules of Amelia – or creating escalating to the appropriate Product Engineering team
  • Test and replicate the issue presented
  • Work with integration experts to connect developed functional solutions to the Automatons that communicate with back-end systems

Qualifications

  • Linux Administration Tasks (storage, network, systems, etc.)
  • Bash scripting
  • Familiarity with APIs
  • Database Experience (MySQL preferred)
  • Troubleshooting and Problem Solving Skills
  • Great Client Experience
  • Good verbal and written communication skills

 

RockStar Qualifications (Optional):

 

  • Docker
  • Kubernetes
  • Python / Go programming
  • Redis
  • RabbitMQ
  • PostgreSQL

 

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