We are looking for an Application Support Analyst, responsible for managing tickets day-to-day during normal business hours. The role will be the first line of defense for all reported production issues and work with support teams to deliver timely solutions. The candidate should be a highly organized individual with excellent communication skills. You will work with the business to ensure tickets are complete and appropriately triaged. You will work directly with engineers to help investigate issues and to transform tickets into actionable stories for the support team. You will be responsible for communicating progress and resolution to internal stakeholders. This role also engages with stakeholders to drive improvements in how they perform their work and leverage technology.
Completion of a 2 year degree or BA/BS highly preferred along with A+ Certification
Bachelor’s degree in Computer Science, MIS, Engineering, or equivalent