Applications Support Engineer

UK-London
Job ID
2017-2010
# of Openings
1
Category
Applications Engineering

Overview

IPsoft makes it possible to transform business performance through the employment of digital labor. Every day we automate thousands of IT and business processes for enterprises across a wide range of industries. Behind every client experience is you -- a client-facing technologist who thrives in a fast-paced, dynamic enterprise environment where you are rewarded for your hard work.

 

This position is highly technical and balanced between engineering operations roles such as systems configuration management and software development. The ideal candidate will be a self-starter who can act independently, lead other team members, and represent operations core values across the organization. If you are passionate about being part of a team dedicated to solving real technical issues and disrupting the landscape of automation, monitoring, and data engineering, then this role is for you.

Responsibilities

  • Serve as technical lead and mentor to key teams, providing technical guidance and skills as required.
  • Handle and resolve production escalations received through ticketing system, emails, and/or phone calls in a timely manner. 
  • Perform troubleshooting for in-house/custom applications and provide root cause analysis
  • Provide production support to any of the following platforms: Hyperion, Salesforce , Peoplesoft, Informatica, Pentaho, Oracle WCC, Cognos
  • Reduce or eliminate repetitive tasks through the development of monitoring and automation solutions
  • Participates in creating and developing standards, best practices, support guidelines and procedures.
  • Provide back-up support to team members as needed.
  • Demonstrate the ability to adapt and work with team members of various experience level.

Qualifications

What you need for this position:

 

Applications Support

  • Peoplesoft, Hyperion, Salesforce, Cognos

Languages:

 

One or more of the following:

  • C, C++, VC++, Java, Hibernate, .NET, VBA and VB

 

O/S Support

  • Unix/Linux
  • Wintel

Scripting

  • SQL
  • Unix/Linux shell scripting
  • Perl

Education:

  • Bachelor’s degree in Computer Science, MIS, Engineering, or equivalent

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