ServiceNow Administrator

US-NY-New York
Job ID
2017-1989
# of Openings
1
Category
Applications Engineering

Overview

Our engineers have a passion for problem-solving. They’re motivated to resolve escalations as quickly and efficiently as possible, plus they’re eager to build their knowledge – so they can tackle even more complex problems.

With locations all over the world, we're a fast-paced, growing Services Company with tons of upside. We keep growing... and growing... and growing; hence, the need for someone like you. We're currently looking to hire a full-time ServiceNow Administrator with DevOps and financial background.

Responsibilities

What You Will Be Doing:

  • Resolve escalations received through ticketing system, emails, and/or phone calls in a timely manner. 
  • ServiceNow administration such as: gathering and analysis, solution design, development task management, quality assurance and release methodologies and regular maintenance
  • Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
  • Provide technical support for application users and other teams who are involved in ITIL Concepts
  • Identify system deficiencies and recommend solutions
  • Maintenance and continuous improvement of the processes, standards, policies, working methods and tools
  • Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
  • Ensure tool configuration consistency across development, QA, and production environments
  • Reduce or eliminate repetitive tasks through the development of monitoring, automation, and training of support staff.
  • Participates in creating and developing standards, best practices, support guidelines and procedures 
  • Participate in ongoing production support and end user support

 

Qualifications

What You Need for this Position:

  • A Passion for problem solving, Self-motivated and self-directed
  • 5+ years of experience in ServiceNow platform as an Administrator/Developer on an enterprise-wide, multi-tier ServiceNow production environment.
  • Strong working knowledge of ServiceNow core architecture, especially modules such as: Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge Management
  • Experience in requirements gathering and analysis, solution design, development task management, quality assurance and release methodologies
  • Experience integrating ServiceNow with third-party tools
  • Understanding of Web technologies like HTML, CSS, XML, JavaScript
  • Must Have - Linux/Unix/Windows experience
  • Knowledge of scripting language such as: bash shell, perl, python, powershell
  • Experience working with a NOC environment. 
  • Good verbal and written communication skills
  • Comfortable working in a fast-paced, changing environment

 

Education:

  • Bachelor’s degree in Computer Science, MIS, Engineering, or equivalent

 

 

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