• Senior Production Support Engineer

    Job Location(s) US-NY-New York
    Job ID
    # of Openings
    Applications Engineering
  • Overview

    With locations all over the world, we're a fast-paced, growing services company with tons of upside. We keep growing... and growing... and growing; hence, the need for someone like you. We're currently looking to hire a full-time production support engineer with financial background, especially on capital markets with focus on bond markets.


    Our support engineers have a passion for problem-solving. They’re motivated to resolve escalations as quickly and efficiently as possible. Our engineers have software development and production support experience and they’re eager to build their knowledge – so they can tackle even more complex problems.


    • Serve as technical lead and mentor to key teams, providing technical guidance and skills as required.
    • Handle and resolve production escalations received through ticketing system, emails, and/or phone calls in a timely manner. 
    • Perform troubleshooting for in-house/custom applications and provide root cause analysis
    • Provide production support  to any of the following platforms: Hyperion, Salesforce , Peoplesoft, Informatica, Pentaho, Oracle WCC, Cognos
    • Reduce or eliminate repetitive tasks through the development of monitoring, automation, and training of support staff.
    • Participates in creating and developing standards, best practices, support guidelines and procedures.
    • Provide back-up support to team members as needed.
    • Demonstrate the ability to adapt and work with team members of various experience level.


    • 5+ years of experience on any of the following platforms : Hyperion, Salesforce , Peoplesoft
    • 5+ years of experience on any of following technologies: Cognos, Pentaho, Pega, Informatica , Datastage,Flex, Hibernate,Dojo framework, FileNet, SharePoint, Oracle WCC, IBM-Record Manager, WebSphere, DVL, Jrules and MQ, JBOSS
    • Must Have - Linux/Unix/Windows ,SQL, shell scripting/PERL
    • 5+ years of development experience on any of the following languages : C, C++, VC++, Java, Hibernate, .NET, VBA and VB
    • Experience in one or more of the following: Sybase,DB2,Oracle,SSRS
    • Excellent written and oral communication skills; Ability to communicate effectively with technical and non-technical staff.
    • Proven track record of technical leadership roles delivering solutions within defined timeframes
    • Flexible and adaptable attitude, disciplined to managed multiple responsibilities and adjust to varied environments.
    • Comfortable working in a fast-paced, changing environment.
    • Must be flexible to work weekends & evenings and shift schedules as pertains to on call rotations.
    • A Passion for problem solving, Self-motivated and self-directed.
    • Bachelor’s degree in Computer Science, MIS, Engineering, or equivalent


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