At IPsoft, every day brings a new challenge – and those challenges make for an exciting workplace. Our Network administrators come to IPsoft with a good understanding of IP networking and are well-versed with Cisco Routing and switching, along with other platforms. They are eager to build their knowledge and thrive in our fast-paced environment.
Provide exceptional customer service remote support to our managed services partners and clients.
Engaged in a dynamic fast-paced NOC environment, interacting with clients, providing support and troubleshooting basic Networking and Switching issues
Preform Basic changes like Vlan changes, Routing configuration, Basic diagnosis commands.
Utilize IPcenter for incident management, diagnostics and monitoring requests and alerts.
Solid understanding of Cisco internetworks, routing and switching and related protocols, LAN/WAN is required.
Exceptional written and oral skills are required.
Strong Interpersonal skills and customer service skills are required.
A solid understanding of WAN circuit troubleshooting, including interacting with carriers (Verizon, AT&T etc.) as well as the procedures used to resolve these types of issues is strongly desired.
Appropriate keyboard skills are required.
Experience with Microsoft Visio, Excel, Word are required. Advanced MS Office skills are a plus.
A desire to take on new challenges that will not only develop yourself, but help to contribute to the operation at a higher level.
Willingness to work extra hours as operational needs dictate.
Rockstar (Preferred) Qualifications in addition to those required:
Experience with security appliances, firewalls is a plus.
Scripting experience a plus.
Experience working in a managed services environment.