The Cognitive Operations Manager has a blend of governance and management acumen, business savvy, technical aptitude, an unparalleled drive and work ethic, and a sense of personal entrepreneurship. You will form and manage relationships with Fortune 100 / Global 100 solution partners and interact with senior technologists and executives across dozens of Fortune 1000 / Global 2000 businesses.
You will govern a global account portfolio and be responsible for oversight and delivery of all operational activities. Expect to lead weekly status calls with our partners, technical support review meetings, quarterly executive presentations, all while overseeing and driving global operations. The Cognitive Operations Manager ensures staff are operating efficiently, all account and project engagements receive optimal prompt support, and customer satisfaction maintains industry leading levels.
Functional knowledge of the below domains with expertise in at least two is required. Special consideration for generalist technology backgrounds.