Linux Administrator

SK-Košice
Job ID
2017-1795
# of Openings
10
Category
Unix Engineering

Overview

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd and 3rd level environment.

Responsibilities

  • Monitoring
  • Continual Service Improvement
  • Execution of Standard Operating Procedures
  • Full Incident Management
  • Problem Qualification
  • Access Management
  • Availability Management
  • Change Management
  • Minor Release Management
  • 2nd and 3rd level environment.
  • Event Management
  • Asset & Configuration Management
  • Knowledge Management
  • Linux/Unix/Solaris Administration and troubleshooting skills including: Job control, soft and hard links, distinctions between the kernel and the shell, shell scripting
  • Basic networking troubleshooting ability
  • Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
  • Execute project and other deliverables in order to fulfil KPIs and management requests.
  • Smooth and uninterrupted operation of customers’
  • Follow the defined escalation standards in case of
  • Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational
  • Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise
  • Create, change and delete user
  • Operation and administration of the system (Incident and Change Management) Patch Management.
  • Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
  • Train and participate on education of other employees.
  • Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
  • In case of Infrastructure Server and Clones: Patch management only in the context of a comprehensive operating system patch management, no special scheduling.
  • Performing and monitoring backup for operating system and system-related software. The operation of the backup infrastructure necessary for writing of file system data on backup media is an extra service which is additionally charged. This file system backup is mandatory for every system and must be ordered explicitly.  In case of clone-farm: Only backup of image server, and only after maintenance.
  • Investigate the root cause of incidents and initiate actions to improve or correct the situation
  • Providing of availability data for reporting according to Appendix Reporting.
  • Security Management basis operations, for example: Implementation of security changes and patches.
  • Server Start up or Rundown
  • Virtual and Physical server operation.

Qualifications

  • Education: High School Degree
  • Experience: 3 years or more in the field
  • Languages: English B2 AND German B2 (applicants must be able to speak both languages)
  • Other:
    • Detailed knowledge of ICT environment
    • Valid certification in given technology
    • Overview of the ITIL processes

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