The Cognitive Support Engineer is a core member of the agile teams supporting cognitive solutions. These cognitive solutions are to be fit-for-purpose, efficient, and of high quality
Responsibilities
The responsibility of the cognitive support engineer is to assist customers’ with building and implementing new cognitive functionalities, including: business processes
The main responsibilities are to answer phones on a hotline and respond to tickets under ASA and SLA requirements. They are to assist in replicating and reporting bugs to our development team and tracking and informing the requestor of the status of their bug feature or incident
Responsible for assisting customers with configuring cognitive modules of Amelia – or creating escalating to the appropriate Product Engineering team
Test and replicate the issue presented
Work with integration experts to connect developed functional solutions to the Automatons that communicate with back-end systems
Qualifications
3 years of experience in a support function
Knowledge and understanding of scripting (Perl, Bash, Java, SQL)
Understanding and the ability to create flow diagrams
Familiarity with Cognitive technologies
Ability to work with regular expression
Familiarity with APIs
Call Center experience
Comfortable communicating issues with developments teams and customers
