Amelia Cognitive Support Engineer

US-NY-New York
Job ID
2017-1789
# of Openings
2
Category
Cognitive

Overview

The Cognitive Support Engineer is a core member of the agile teams supporting cognitive solutions. These cognitive solutions are to be fit-for-purpose, efficient, and of high quality

Responsibilities

  • The responsibility of the cognitive support engineer is to assist customers’ with building and implementing new cognitive functionalities, including: business processes
  • The main responsibilities are to answer phones on a hotline and respond to tickets under ASA and SLA requirements. They are to assist in replicating and reporting bugs to our development team and tracking and informing the requestor of the status of their bug feature or incident
  • Responsible for assisting customers with configuring cognitive modules of Amelia – or creating escalating to the appropriate Product Engineering team
  • Test and replicate the issue presented
  • Work with integration experts to connect developed functional solutions to the Automatons that communicate with back-end systems

Qualifications

  • 3 years of experience in a support function
  • Knowledge and understanding of scripting (Perl, Bash, Java, SQL)
  • Understanding and the ability to create flow diagrams
  • Familiarity with Cognitive technologies
  • Ability to work with regular expression
  • Familiarity with APIs
  • Call Center experience
  • Comfortable communicating issues with developments teams and customers
  • Basic understanding of computer programming
  • Working in international, distributed teams
  • Good analytical and troubleshooting skills
  • Good verbal and written communication skills
  • System analysis skills for IT troubleshooting
  • Conscientiousness and high accuracy in work
  • Understand business requirements
  • Flexible Attitude and “can do” attitude
  • Drives improvements and process innovation

 

 

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